Welcome to Joint Genesis (accessible at https://jointgineses.com/). We appreciate your trust in our content and recommendations. This Shipping Information page explains how orders, deliveries, and shipping processes work for any products mentioned or reviewed on our website.
1. We Do Not Ship Products Directly
Joint Genesis is a content and affiliate-based review website, not a retailer or manufacturer. We do not sell, fulfill, or ship any products directly from this website.
All purchases made through links on our site are processed by third-party vendors or official product manufacturers. These vendors are solely responsible for order management, payment processing, packaging, and delivery.
If you’ve purchased Joint Genesis or any related supplement featured on our website, your shipping, tracking, and delivery details will be provided by the vendor you purchased from.
2. Order Confirmation
When you make a purchase through a link on our site:
- You are redirected to the official vendor’s website, where the transaction is securely processed.
- After purchase, you will receive an order confirmation email directly from the vendor or product supplier.
- The confirmation will include your order number, shipping details, and estimated delivery timeline.
If you do not receive an order confirmation email within a few hours of purchase, please check your spam or promotions folder. If it’s still missing, contact the vendor’s customer support team directly for assistance.
3. Shipping Process and Delivery
Since each vendor has its own fulfillment centers and shipping policies, delivery timelines may vary depending on your location and the selected shipping option.
General vendor shipping timelines include:
- Domestic (U.S.) Orders: 5–10 business days after payment confirmation.
- International Orders: 10–20 business days, depending on customs and local postal services.
Tracking numbers are usually provided by the vendor once your order has been shipped, allowing you to monitor its progress.
4. Tracking Your Order
Once your order is processed, the official vendor will send you a shipping confirmation email with a tracking number and link to track your package.
Please note that Joint Genesis cannot access or track your order on your behalf. All inquiries regarding order progress, delays, or shipping updates must be directed to the product vendor’s customer service team.
5. Shipping Costs
Shipping costs are determined by the product vendor, not Joint Genesis.
- Some vendors offer free worldwide or domestic shipping promotions.
- Others may require a small shipping fee, which will be clearly displayed during checkout on the vendor’s official website.
Always review the shipping and cost details before placing your order.
6. International Shipping and Customs
If you are ordering from outside the United States, please note:
- Shipping times may vary depending on customs clearance and your country’s postal service efficiency.
- Additional import taxes, duties, or fees may apply based on your local regulations.
- These charges are set by your country’s customs authority and are not controlled by the product vendor or by Joint Genesis.
We recommend reviewing your national import policies before completing your purchase.
7. Lost, Delayed, or Damaged Shipments
If your order has not arrived within the expected timeframe or was delivered damaged, please contact the vendor’s customer support department. Provide them with your order ID and any tracking details.
Most official vendors offer refunds or replacements for lost or damaged shipments under their guarantee policy.
Joint Genesis is not responsible for delayed or missing shipments, as we do not handle product delivery or logistics.
8. Digital Products and Bonuses
For digital items (such as eBooks or free guides) often included as bonuses with certain supplement purchases:
- Access is usually provided instantly via email or through a secure download link.
- If you do not receive your digital bonus immediately, check your spam or promotions folder first.
- For missing downloads or access issues, contact the official product vendor for assistance.
9. Our Role and Limitations
To clarify, Joint Genesis does not:
- Manage or store customer data related to product purchases.
- Handle shipping or delivery logistics.
- Issue refunds or replacements for missing or damaged products.
However, our support team is happy to help direct you to the correct vendor contact if needed.
If you need help reaching the official vendor’s customer support for a product you purchased through our link, email us at:
📧 contact@jointgineses.com
Please include:
- The product name.
- The vendor or the purchase website (if known).
- The approximate purchase date.
We’ll provide you with the appropriate customer support information as soon as possible.
10. Policy Updates
We may update or modify this Shipping Information page when necessary to reflect new partnerships, vendor changes, or compliance regulations. All updates take effect immediately upon posting, with the new “Last Updated” date shown at the top of this page.
11. Contact Us
If you require guidance or have any questions about this Shipping Information, please contact our support team via:
📧 contact@jointgineses.com
We’ll gladly assist you in connecting with the right vendor or finding relevant details about your order.
