At Joint Genesis, we value transparency and believe in maintaining complete honesty with our readers. Our goal is to provide detailed product reviews and educational content to help users make informed purchase decisions. Please note that we do not sell products directly on this website.
All purchases made from links on our blog are transacted through third-party vendors or official product creators. As such, we do not process payments or handle refunds ourselves.
1. No Direct Sales or Transactions
Joint Genesis is a review and affiliate-based website, not an e-commerce or distribution platform. We do not own, manufacture, sell, or ship any of the products mentioned or reviewed on our website.
When you click on a product link (such as the official Joint Genesis supplement), you are redirected to that vendor’s official website to complete your purchase. Consequently:
- We do not collect or store payment information.
- We do not manage customer orders.
- We do not issue, approve, or track refunds.
All transactions are governed by the official vendor’s terms and refund policy.
2. Refunds Managed by Product Vendors
Refunds and returns for products mentioned on our website are handled exclusively by the vendor that processed your purchase.
Each vendor sets its own refund and return terms. For example, the official supplier of Joint Genesis typically offers a 180-day money-back guarantee, which allows customers to request a full refund if they are not completely satisfied with their results.
Before completing any purchase, we strongly encourage you to:
- Review the official refund policy on the vendor’s website.
- Read any product-specific terms related to refund eligibility, return process, and timeframes.
3. How to Request a Refund
If you wish to request a refund for a product you purchased via a link on Joint Genesis, please follow these steps:
- Locate your order confirmation email received after purchase.
- Visit the vendor’s official website listed in your confirmation email.
- Contact their customer support team and provide your:
- Full name
- Order ID or transaction number
- Email address used for purchase
- Reason for requesting a refund
Once received, the vendor’s team will review your request and process the refund according to their guarantee terms.
4. Timeframe for Refunds
Refund processing timelines vary depending on the vendor and payment method used. Generally:
- Credit/debit card refunds may take 5–10 business days to appear on account statements.
- Digital payment or wallet refunds may take slightly less time.
The vendor will confirm the refund timeline and keep you informed of the progress.
5. Return Policy for Physical Products
If the product you purchased (such as a Joint Genesis supplement) involves physical delivery, the vendor may request that you return the bottles before issuing a refund.
Typical return instructions include:
- Returning all opened and unopened bottles to the vendor’s official return address.
- Including your order confirmation or return authorization number with the shipment.
Shipping fees (if applicable) and return instructions are provided by the official vendor at the time of contact.
6. Digital Products and Access
For digital or downloadable products mentioned on our site (such as eBooks, guides, or bonuses), refunds may be processed differently depending on the vendor’s policy.
Because digital products are accessible immediately after purchase, vendors may require additional verification before granting a refund. Always refer to the exact terms on the product’s checkout or confirmation page.
7. Our Role and Support
While Joint Genesis cannot process refunds directly, we are happy to assist by guiding you to the right contact point. If you’re unsure where to start, you can reach out to our support team, and we’ll help you connect with the vendor’s refund department.
📧 Contact us at: contact@jointgineses.com
Please include the following information so we can better assist you:
- The name of the product purchased.
- Approximate purchase date.
- Vendor website (if known).
We will do our best to point you in the right direction quickly.
8. Accuracy and Responsibility Disclaimer
While we strive to provide accurate information about refund policies, offers, and guarantees, the details may vary over time depending on the vendor’s updates. Joint Genesis is not responsible for any policy, delay, or denial issued by third-party vendors.
Users are advised to review the most recent and official refund policy on the vendor’s website before making a purchase.
9. Policy Changes
We may update this Refund Policy periodically to reflect new partnerships, changes in affiliate relationships, or compliance with current regulations. Updates will take effect immediately upon being posted on this page, with the “Last Updated” date reflecting these changes.
Please check this page periodically to stay informed of any modifications.
10. Contact Information
If you have any questions regarding this Refund Policy or need help contacting a product vendor, please reach out to us:
📧 contact@jointgineses.com
While we cannot process refunds ourselves, we are always happy to support you in finding the right assistance.
